Question 1

How do I get a quote from Ozway?

Accepted Answer

Start with our online quote form or call our Melbourne team. Share your property type, suburb, and the level of clean you need — we’ll confirm scope and send a transparent price before you book.

Question 2

How far in advance should I book?

Accepted Answer

For regular cleans, a few days’ notice is usually sufficient. End-of-lease, deep cleans, and peak periods may need more lead time — earlier is always better when you have a fixed deadline.

Question 3

What is your cancellation policy?

Accepted Answer

We ask for reasonable notice if you need to reschedule or cancel so we can offer the slot to another client. Full policy details are shared at confirmation — no hidden terms buried in fine print.

Question 4

How can I pay for my clean?

Accepted Answer

We accept standard payment methods confirmed at booking. For recurring clients, we can arrange streamlined payment after each visit — details are shared in your confirmation email.

Question 5

Do I need to be home during the clean?

Accepted Answer

Not necessarily. Many clients provide access instructions and return later. If you prefer to be present for the first visit, we’re happy to walk through priorities together before we begin.

Question 6

Do you bring equipment and supplies?

Accepted Answer

Yes — our teams arrive with the products, tools, and equipment required for your booked service. You don’t need to stock cupboards or provide vacuums unless you’ve asked to use your own.

Question 7

Can I leave keys or provide keypad access?

Accepted Answer

Yes — many Melbourne clients share secure access instructions for regular cleans. Let us know your preferred method when booking so the team arrives prepared.

Question 8

How long does a clean usually take?

Accepted Answer

Duration depends on property size, service type, and condition. We estimate timing in your quote so you know what to expect — deep and end-of-lease visits naturally take longer than maintenance cleans.

Question 9

What cleaning products do you use?

Accepted Answer

We arrive with professional-grade, low-irritant products suited to most household surfaces. If you have allergies, pets, or specific material sensitivities, tell us when booking and we’ll adjust accordingly.

Question 10

Will my end-of-lease clean meet agent inspection standards?

Accepted Answer

Our end-of-lease checklist covers what agents typically assess — kitchens, bathrooms, cupboards, windows, and general presentation. Share your inventory report if you have one and we will align scope before we start.

Question 11

Do you offer steam and dry carpet cleaning?

Accepted Answer

Yes. Hot water extraction is our default for most carpets. Where fibres are moisture-sensitive, we can use low-moisture dry cleaning — we confirm the best method when quoting.

Question 12

Can I add extras like oven or fridge cleaning to my booking?

Accepted Answer

Absolutely. Mention add-ons when requesting your quote or tell your cleaner before the visit starts. We will confirm any price adjustment upfront.

Question 13

Are your cleaners vetted and insured?

Accepted Answer

Yes. Every Ozway specialist is background-checked, insured, and trained to our in-house standard before attending client properties. Your safety and peace of mind are non-negotiable.

Question 14

Can I request the same team each visit?

Accepted Answer

Where schedules allow, we prioritise consistency for recurring bookings so your cleaner becomes familiar with your home, preferences, and any special instructions.

Question 15

What if I am not satisfied with the result?

Accepted Answer

Tell us within a reasonable window and we will review the outcome. Ozway stands behind our standard — if something was missed against agreed scope, we will work with you to make it right.

Question 16

What happens if something is damaged during a clean?

Accepted Answer

Our teams are trained to handle your belongings carefully and are insured. Report any concern promptly and we will investigate and resolve according to our policy.

Frequently asked questions

Booking & quotes

On the day

Services & products

Peace of mind

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